France Channel Team

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  • My preferred device isn't supported. What do I do?

    We're always adding new ways to watch, so we hope we'll have something for you soon. The good news is there's still a few ways you can enjoy the best of French entertainment!  Some alternatives inc...

  • Where can I watch France Channel?

    Computers Stream using a web browser on your desktop or laptop.  We support Chrome, Firefox and MS Edge web browsers. Using the web browser on your Smart TV, game consoles, Blu-Ray/DVD players or s...

  • How to turn ON subtitles ?

    You can turn the subtitles ON by :   - On ROKU Select “Settings” Select “Accessibility” (If Accessibility is not listed, select “Captions”) to access the captions menu. Select “Captions Mode” Sele...

  • How do I contact customer support?

    Please email us at support.us@francechannel.tv and we will try our best to respond as soon as possible and fix your problem.

  • How do I cancel?

    We're so sorry to see you go, but we hope to see you return soon! Your cancellation must be submitted at least 24 hours before your next renewal or payment date. Once cancelled, you'll receive an e...

  • How many simultaneous streams?

    We are pleased that with France Channel, you can watch on up to 5 simultaneous streams in the same time. So Friends & Family can also enjoy France Channel and France in the same time.

  • Where are we launching next?

    We aim to make service available in Canada and UK in 2023. More details will be available closer to launch.  If France Channel is not currently available in your country, check back for the latest ...

  • How do I change my Password?

    Log in to your France Channel account at www.francechannel.tv and open “Manage My Account” in settings. Click on “Reset My Password” Enter your new password and accept Remember, your email addres...

  • Do I need to download additional software or apps?

    If you'd like to watch France Channel in your web browser, no additional software is required. Simply head to www.francechannel.tv and start watching. You can also download our France Channel app f...

  • Can I try France Channel before I subscribe?

    We're so pleased to hear you're thinking about signing up for France Channel. We offer a 7-day free trial to new subscribers. To start your free trial, simply sign up on the web on www.francechanne...